Timecode HQTimecode HQ

Terms of Service

Effective July 10, 2026

These Terms of Service (the “Terms”) are an agreement between you and Solis Films LLC d/b/a GlassFire(“Timecode,” “we,” “us”) governing your use of Timecode HQ — the software, websites, share links, email addresses, and related services we provide (the “Service”). They also serve as the end-user license agreement for the Service. By creating an account, joining an organization, or using the Service, you accept these Terms. If you use the Service on behalf of a company, you represent that you can bind that company, and “you” means that company.

1. The Service

Timecode HQ is a multi-tenant operating system for production companies: estimating and budgets, crew and scheduling, call sheets and production books, transcription and review, expenses, invoicing, and integrations with third-party services. We grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription or authorized use, subject to these Terms.

2. Accounts and organizations

  • You are responsible for your credentials and for activity under your account. Keep them confidential and tell us promptly about any unauthorized use.
  • Each workspace (organization) is administered by its owners and admins, who control membership, roles, integrations, and sharing. If you belong to an organization, its administrators can access and manage content you put into that workspace.
  • You must provide accurate information and be at least 16 years old.

3. Your content

You and your organization own the content you put into the Service — budgets, crew records, media, transcripts, receipts, documents, and everything else (“Customer Content”). You grant us the license needed to host, process, transmit, and display Customer Content solely to provide and secure the Service, including carrying out actions you initiate (sending a crew form, generating a PDF, syncing to a connected service). We claim no other rights in Customer Content. You are responsible for having the rights to the content you upload and for its lawfulness — including personal information about crew, clients, and vendors that you enter.

4. Share links and email-in addresses

The Service lets you publish content by link (quotes, review rooms, production books, expense reports) and receive content by email (such as receipt addresses). Anyone holding a link or address can use it until you revoke or regenerate it — treat both like credentials and share them deliberately.

5. Third-party services

You may connect third-party services to your workspace — for example QuickBooks Online, Google Drive, or media platforms. You authorize those connections through your own accounts with those providers, and your use of them remains governed by their terms (for QuickBooks, Intuit’s terms). When connected, the Service exchanges data with them at your direction — such as creating estimates, invoices, and expense transactions in QuickBooks and reading back payment status. We are not responsible for third-party services, and a provider’s changes or outages may affect dependent features. You can disconnect an integration at any time in Settings.

6. AI features

Some features produce AI-generated output — transcription, translation, receipt reading, draft documents, and similar assistance. AI output can be wrong. It is provided as a suggestion for professional review, not as accounting, legal, or tax advice, and you are responsible for reviewing it before relying on it or sending it to anyone.

7. Acceptable use

  • No unlawful, infringing, or deceptive use, and no uploading of malicious code.
  • No probing, disrupting, or circumventing security or access controls, including tenant isolation and share-link scoping.
  • No reselling, sublicensing, or operating the Service for third parties without our written agreement.
  • No reverse engineering except where the law grants that right notwithstanding this term.
  • No use of another user's credentials or of email-in addresses and share links you were not given.

8. Fees

Paid plans, trials, and billing terms are as presented when you subscribe or as agreed in an order form. Charges are non-refundable except where stated or required by law. We may change pricing with reasonable advance notice, effective at your next renewal.

9. Suspension and termination

You may stop using the Service and delete your workspace at any time. We may suspend or terminate access for material breach of these Terms, for non-payment, or where necessary to protect the Service or comply with law — with notice where practicable. After termination we will make your Customer Content available for export for a reasonable period (at least 30 days), then delete it in the ordinary course, subject to backup windows and legal retention duties.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUT, CALCULATIONS, OR SYNCED RECORDS WILL BE ACCURATE — YOU ARE RESPONSIBLE FOR REVIEWING THE NUMBERS AND DOCUMENTS YOU SEND TO CLIENTS, CREW, AND ACCOUNTING SYSTEMS.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR US $100 IF YOU HAVE PAID NOTHING). THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW.

12. Indemnity

You will defend and indemnify us against third-party claims arising from your Customer Content or your violation of these Terms or of law, except to the extent caused by our breach of these Terms.

13. Changes to the Service and Terms

We improve the Service continuously and may add, change, or retire features. We may update these Terms; if a change is material we will give notice (in-product or by email) before it takes effect, and your continued use after that date is acceptance. The then-current Terms are always at this page.

14. Governing law

These Terms are governed by the laws of the State of North Carolina, USA, excluding its conflict-of-laws rules, and disputes will be resolved in the state or federal courts located in North Carolina, which the parties consent to. If any provision is unenforceable, the rest remain in effect.

15. Contact

Solis Films LLC d/b/a GlassFire · Timecode HQ · support@timecodehq.com · See also our Privacy Policy.